Store Policy

Store Policy

At Genesis, we are committed to providing high-quality activewear through a streamlined, direct-to-consumer shopping experience. Please review our store policies carefully before placing an order.

 

By purchasing from [genesisshops.com], you agree to the policies outlined below.

 

 

 

 

📦 Order Processing

 

 

• Orders are processed within 2–5 business days

• Processing times may be extended during product launches, promotions, or high-volume periods

• Once processing begins, orders cannot be modified or canceled

 

 

 

 

 

🚚 Shipping

 

 

Genesis operates using a direct-to-consumer fulfillment model.

 

• Estimated delivery time: 7–14 business days

• Shipping times are estimates and not guaranteed

• Tracking information will be provided once your order ships

• Tracking updates may take 24–72 hours to appear

 

 

Genesis is not responsible for delays caused by:

 

• Shipping carriers

• Customs

• Weather or external factors beyond our control

 

 

Customers are responsible for providing a correct and complete shipping address.

 

 

 

 

🔁 Returns & Exchanges

 

 

To maintain hygiene standards and operational efficiency:

 

• All sales are final

• We do not accept returns or exchanges for:

  • Sizing issues

  • Fit preference

  • Change of mind

•  

 

 

Please review size guides carefully before ordering. Genesis apparel is designed for a snug, sculpting fit.

 

 

 

 

❗ Damaged or Incorrect Items

 

 

If your order arrives damaged or incorrect:

 

• Contact us within 48 hours of delivery

• Include:

  • Order number

  • Clear photos of the issue

•  

 

 

If approved, Genesis may offer:

 

• A replacement item

• Or store credit

 

 

Refunds are only issued if a replacement is not possible.

 

 

 

 

📭 Lost or Stolen Packages

 

 

Genesis is not responsible for packages marked as delivered by the carrier.

 

If your package is lost in transit:

 

• Contact the shipping carrier first using your tracking number

• If the carrier confirms loss, contact us and we’ll assist where possible

 

 

 

 

 

❌ Order Cancellations

 

 

• Orders may only be canceled within 12 hours of purchase

• Orders already in processing or shipped cannot be canceled

 

 

 

 

 

💳 Pricing & Payments

 

 

• All prices are listed in USD

• Prices and promotions are subject to change without notice

• Payments are securely processed through third-party providers

 

 

Genesis does not store full payment information.

 

 

 

 

📧 Customer Support

 

 

For questions regarding your order or our policies, contact us at:

 

📩 [genesissculpt@gmail.com]

 

Please allow 24–48 business hours for a response.