Store Policy
Store Policy
At Genesis, we are committed to providing high-quality activewear through a streamlined, direct-to-consumer shopping experience. Please review our store policies carefully before placing an order.
By purchasing from [genesisshops.com], you agree to the policies outlined below.
📦 Order Processing
-
Orders are processed within 2–5 business days
-
Processing times may be extended during product launches, promotions, or high-volume periods
-
Once processing begins, orders cannot be modified or canceled
🚚 Shipping
Genesis operates using a direct-to-consumer fulfillment model.
-
Estimated delivery time: 7–14 business days
-
Shipping times are estimates and not guaranteed
-
Tracking information will be provided once your order ships
-
Tracking updates may take 24–72 hours to appear
Genesis is not responsible for delays caused by:
-
Shipping carriers
-
Customs
-
Weather or external factors beyond our control
Customers are responsible for providing a correct and complete shipping address.
🔁 Returns & Exchanges
To maintain hygiene standards and operational efficiency:
-
All sales are final
-
We do not accept returns or exchanges for:
-
Sizing issues
-
Fit preference
-
Change of mind
-
-
Please review size guides carefully before ordering. Genesis apparel is designed for a snug, sculpting fit.
❗ Damaged or Incorrect Items
If your order arrives damaged or incorrect:
-
Contact us within 48 hours of delivery
-
Include:
-
Order number
-
Clear photos of the issue
-
-
If approved, Genesis may offer:
-
A replacement item
-
Or store credit
Refunds are only issued if a replacement is not possible.
📭 Lost or Stolen Packages
Genesis is not responsible for packages marked as delivered by the carrier.
If your package is lost in transit:
-
Contact the shipping carrier first using your tracking number
-
If the carrier confirms loss, contact us and we’ll assist where possible
❌ Order Cancellations
-
Orders may only be canceled within 12 hours of purchase
-
Orders already in processing or shipped cannot be canceled
💳 Pricing & Payments
-
All prices are listed in USD
-
Prices and promotions are subject to change without notice
-
Payments are securely processed through third-party providers
Genesis does not store full payment information.
📧 Customer Support
For questions regarding your order or our policies, contact us at:
Please allow 24–48 business hours for a response.





