Shipping & Returns
Shipping Policy
Shipping Policy — Genesis
At Genesis, each piece is made and shipped with care to deliver premium quality at accessible prices. Please review our shipping details below before placing an order.
Processing Time
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Orders are processed within 2–5 business days
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During high-volume launches or promotions, processing may take slightly longer
Once your order has been processed, it will be handed off to our shipping partner and tracking information will be provided via email.
Shipping Time
Because Genesis operates using a direct-to-consumer fulfillment model, shipping times may vary.
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Estimated delivery: 7–14 business days
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Some orders may arrive sooner, depending on location and carrier efficiency
Please note that shipping times do not include processing time.
Tracking Information
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Tracking details will be sent once your order ships
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Tracking may take 24–72 hours to update after dispatch
If your tracking shows “in transit,” your package is on the way.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Genesis is not responsible for:
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Packages sent to incorrect addresses
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Delays caused by address errors
Delays
Genesis is not responsible for delays caused by:
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Customs processing
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Carrier issues
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Weather conditions
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High-volume shipping periods
We appreciate your patience and understanding.
Returns & Refund Policy — Genesis
Due to the nature of our fulfillment process and to maintain strict hygiene standards, all sales are final unless an issue occurs on our end.
Final Sale Policy
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All items are final sale
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We do not accept returns or exchanges for:
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Sizing issues
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Fit preference
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Change of mind
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Please review size guides carefully before ordering. Our pieces are designed for a snug, sculpting fit.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’ve got you covered.
To be eligible for a resolution:
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Contact us within 48 hours of delivery
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Provide:
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Order number
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Clear photos of the issue
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If approved, Genesis may offer:
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A replacement item
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Or store credit (preferred)
Refunds are issued only if replacement is not possible.
Lost or Stolen Packages
Genesis is not responsible for packages marked as delivered by the carrier.
If your package is lost in transit:
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Please contact the carrier directly using your tracking number
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If the carrier confirms loss, contact us and we’ll assist where possible
Order Cancellations
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Orders can only be canceled within 12 hours of purchase
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Once processing begins, cancellations are no longer possible
Contact Us
For any shipping or order concerns, contact: